E-commerce is the activity of buying or selling of products on online services or over the Internet. Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange(EDI),inventory management systems, and automated data collection systems.
Modern electronic commerce typically uses the World Wide Web for at least one part of the transaction's life cycle although it may also use other technologies such as e-mail. Typical e-commerce transactions include the purchase of online books and music purchases, and to a less extent, customized/personalized online liquor store inventory services.
E-commerce businesses may also employ some or all of the followings:
1.Online shopping for retail sales direct to consumers via Web sites and mobile apps, and conversational commerce via live chat, chatbots, and voice assistants.
2.Business-to-business buying and selling.
3.Gathering and using demographic data through web contacts and social media.
4.Business-to-business (B2B) electronic data interchange.
Web designing in a broader term would mean describing the design of front end of a client website and encompasses different skills, disciplines in the production and maintenance of websites.
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Computing, a web application or web app is a client–server computer program which the client (including the user interface and client-side logic) runs in a web browser. Common web applications include webmail, online retail sales, and online auction.
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An Android app is a software application running on the Android platform. Although an Android app can be made available by developers through their websites, most Android apps are uploaded and published on the Android Market, an online store dedicated to these applications. The Android Market features both free and priced apps.
Because the Android platform is built for mobile devices, a typical Android app is designed for a smartphone or a tablet PC running on the Android OS.
Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.
ERP software typically integrates all facets of an operation — including product planning, development, manufacturing, sales and marketing — in a single database, application and user interface.
Service Cloud Lightning from Salesforce is the world’s #1 customer service solution. Beyond help desk software, this cloud-based service software empowers agents with the tools they need to provide world-class service with a 360-degree view of the customer — all from one console.
From live chat to a shared knowledge base, Service Cloud Lightning makes it possible for you to close cases faster, provide smarter self-service, personalise customer care, and deliver support everywhere.